UHUD MART PRIVACY POLICY

Thank you for choosing UHUD Mart (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://uhudmart.com/, place an order, create an account, or interact with us via phone, email, or WhatsApp.

By using our services, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect personal and non-personal information that helps us serve you better:

A. Personal Information You Provide

  • Full name
  • Phone number (including WhatsApp)
  • Email address
  • Shipping & billing address
  • Account login credentials (if registered)
  • Customer support communications

B. Automatically Collected Data

When you visit our site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information (mobile/desktop)
  • Pages viewed, time spent, click behavior
  • Cookies and tracking technologies (see Section 4)

C. Third-Party Sources

We may receive information from:

  • Social media platforms (if you log in via Facebook/Google)
  • Marketing partners (with your consent)
  • Courier services (for delivery updates)

2. HOW WE USE YOUR INFORMATION

We use your data to:

✅ Process and fulfill your orders
✅ Communicate with you (order confirmations, shipping updates, support)
✅ Improve our website, products, and customer experience
✅ Send promotional offers (only if you opt-in)
✅ Prevent fraud and enhance security

We do NOT sell your personal information to third parties.

3. WHEN WE SHARE YOUR INFORMATION

We only share your data in the following cases:

🔹 With Service Providers: Payment processors, delivery couriers (PostEx,Leopard etc.), IT support, and cloud hosting — all bound by confidentiality agreements.

🔹 Legal Requirements: If required by law, court order, or government request in the UAE.

🔹 Business Transfers: In case of merger, acquisition, or sale, your data may be transferred with appropriate safeguards.

🔹 With Your Consent: For example, if you agree to receive marketing from a partner brand.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools (pixels, tags) to:

🍪 Remember your preferences (e.g., language, cart items)
📈 Analyze traffic and user behavior (via Google Analytics)
🎯 Show personalized ads (Facebook Pixel, Google Ads — optional/opt-in)

You can manage or disable cookies through your browser settings. Note: Disabling cookies may affect site functionality.

5. DATA SECURITY

We implement industry-standard security measures to protect your data, including:

  • SSL encryption on all pages (look for 🔒 in browser)
  • Secure payment gateways (PCI-DSS compliant)
  • Restricted employee access to personal data
  • Regular system audits

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. YOUR RIGHTS (UAE & INTERNATIONAL USERS)

Depending on your location, you may have the right to:

🔸 Request access to your personal data
🔸 Correct inaccurate or incomplete information
🔸 Request deletion of your data (subject to legal retention requirements)
🔸 Opt out of marketing communications
🔸 Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at privacy@uhudmart.com or call +447883830416. We will respond within 2-5 business days.

7. RETENTION OF DATA

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy — typically:

  • Order records: 5 years (for tax and warranty purposes)
  • Account data: Until you request deletion
  • Marketing preferences: Until you unsubscribe

8. CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from children. If we become aware that we have collected such data, we will delete it immediately.

9. INTERNATIONAL TRANSFERS

If you are outside the UAE, your data may be transferred to and processed in the UAE, where our servers and operations are located. By using our site, you consent to this transfer.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Continued use of the site constitutes acceptance of changes.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

📞 +447883830416 (WhatsApp/Call)
📧 uhudmarthelp@gmail.com
🏢 UHUD Mart, Uni Plaza I.I. Chundrigar Road,Karachi